Customer Satisfaction

Providing World-Class Service

Creating exceptional customer experiences lies at the heart of our business. Through our focus on training, process improvement and rigorous performance monitoring, we’ve met and exceeded customer expectations. In fact, thanks to the hard work and dedication of our teams, in 2014 we achieved an impressive 94% customer satisfaction rate.

Enhancing Our Service Process

To better serve our customers, we’ve significantly revamped our service process over the past few years.

Besides changing support tools, we’ve upgraded and standardized all service processes across the company and deployed a comprehensive new training program.

The launch of our new website will also improve communications with customers and provide them with an efficient and usable means of accessing their account and finding support.

Customer Satisfaction Survey Results