Privacy Policy

Personal Information

You may choose to provide personal information (such as your name, address, telephone number and email address) on www.MySUEZWater.com (the “Site”). If you access your account or pay your bill through the Site, you may also provide information like your account number and bank account information, either through www.MySUEZWater.com, or our partners’ sites. If you inquire about or apply for a job with us through the Site, you may provide us with information on your, educational background, employment history, or overall compensation.

Contact Us

If you email us through the Contact Us page, we may ask you for information such as name and email address in order to respond to your questions and comments. You may choose to provide additional information at your discretion. If you have any questions or concerns pertaining to the privacy or security of your personal information, you can contact us at:

Suez Communications

461 From Road, Suite 400

Paramus, NJ 07652

201 767 9300

webcommunication@suez-na.com

You may unsubscribe from any of our email communications by emailing the address above.

Communications E-mail Alerts

If you would like to receive company news alerts from SUEZ, we ask for your name and email address in order to send you the news alerts.

Questionnaires and Surveys

We may ask visitors to complete online surveys and opinion polls. These surveys help us serve you better. In conducting these surveys we may ask you for your name and email address. We will not keep any personal information about you in connection with your participation in a MySUEZWater.com survey unless you specifically agree to allow us to keep such information.

Non-Personal Information

We collect certain aggregate and non-personal information when you visit this web site. Aggregate and non-personal information does not relate to a single identifiable visitor. It tells us such things as how many users visited our site and the pages accessed. By collecting this information, we learn how to best tailor our web site to our visitors. We collect this information through “cookie” technology.

Cookies

Like many companies, we use browser cookies on this web site. Browser cookies are small text files that may be placed on your computer’s hard drive when you access certain web sites. Browser cookies tell a web site provider information such as whether you are a first-time visitor to the site and help the web site provider identify site features that are particularly interesting to you. If you do not wish to accept cookies, the “help” portion of the toolbar on most browsers will tell you how to stop accepting new browser cookies, how to be notified when you receive a new browser cookie, and how to disable existing browser cookies. Browser cookies do help users take full advantage of web site features.

Information We Collect

In addition to the uses mentioned or described above, or otherwise described in our Site terms and conditions (“Terms”), we use the information that you submit to us to accomplish the purpose for which it was submitted. For example, if you submit your bank account information to make a payment on your account, we will use that information to make that payment. We may also use the information that we collect from or about you to analyze and improve the content, features, materials and opportunities that we make available on the Site, to notify you of changes made to the Site or new opportunities made available on or through the Site, to evaluate your needs and customize the Site content delivered to you according to those needs, to send you promotional materials that you request from us, and for other legitimate and lawful business purposes. If you contact us for support or assistance, we may use information that you provide or that we collect about you or your system for purposes such as verifying whether your system meets the minimum requirements needed to use the Site and our various services.

Information We Share

We do not sell or otherwise disclose personal information about our web site visitors, except the aggregate information described in this notice. We may share information provided by our customers or visitors to www.MySUEZWater.com with persons or companies who are providing services on behalf of SUEZ. These service providers are contractually restricted from using or disclosing the information except as necessary to perform such services on behalf of SUEZ or to comply with legal requirements. In addition, we may disclose information about you (i) if we are required to do so by law or legal process, (ii) to law enforcement authorities or other government officials, or (iii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation of suspected or actual illegal activity.

Links to Other Sites

SUEZ provides links to other web sites for your convenience and information. These sites may have their own privacy statements and policies. We recommend that you review the privacy statements of any sites you visit. SUEZ is not responsible for the content of any linked sites or the privacy statements and policies associated with such sites nor is SUEZ responsible for the protection of your personal information on these web sites.

Children’s Privacy

We do not knowingly collect personal information from children under the age of 18 on the site. If we become aware that we have inadvertently received personal information from a visitor under the age of 18 on the site, we will delete the information from our records and will not use it. Some links on www.MySUEZWater.com take web site visitors to sites that may be directed to children. These web sites have their own privacy notices that address children’s privacy. We encourage you to read these privacy notices if you visit any linked sites directed to children. We strongly recommend that children get their parent's or guardian's consent before giving out any personal information. If you are under 18, please use our Site only with the involvement of a parent or guardian.

How We Protect Personal Information

SUEZ takes reasonable measures to secure and protect information transmitted via or stored on the Site and transmitted to and from the Site by maintaining various safeguards – physical, administrative, and technical. However, no security system is impenetrable. We cannot and do not guarantee that information that users of the Site may happen to transmit or otherwise supply, or that any communications or any electronic commerce conducted on or through the Site, is or will be totally secure. You agree to immediately notify us of any breach of Site security, this Privacy Policy or the Terms of which you become aware.

Updates to Our Privacy Statement

SUEZ may update this Privacy Statement from time to time without notice to you in order to provide current information on our online information management practices. When we make such a change, we will indicate at the top of the Privacy Statement the date of the most recent update.

How To Contact Us

If you have any questions or comments about this Privacy Statement, or if you would like us to update information we have about you or your preferences, please contact us.

Acknowledgement

BY ACCESSING OR USING THE SITE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTAND, AND CONSENT TO THE PRIVACY PRACTICES, AND TO THE USES AND DISCLOSURES OF INFORMATION THAT WE COLLECT ABOUT YOU, THAT ARE DESCRIBED IN THIS PRIVACY POLICY, AND YOU AGREE TO BE BOUND BY THE TERMS OF USE REFERENCED ABOVE.

 

Updated May 25, 2017