Last Updated: May 25, 2018
SUEZ North America Inc. and its subsidiaries (collectively, “SUEZ”) are strongly committed to protecting the privacy of our customers and the users of our website and mobile applications (collectively, “Site”), as well as our products and services (collectively, “Services”).
Personal Information We Collect
Through your use of our Site and Services, we may collect personal information (“PI”), which is any information used alone or combined with other information that can uniquely identify, contact or locate you as an individual or business entity. PI may include, but is not limited to, your first name and last name, home and business address, email address and telephone number.
If you choose to use our Services, we may collect certain personally identifiable information (“PII”), which includes information where your name is combined with your social security number, driver’s license number, state identification card number, bank account number, credit card or debit card number, or unique biometric data. For example, if you access your account or pay your bill through the Site, you may provide information such as your account number and bank account information. In addition, if you inquire about or apply for a job with SUEZ through the Site, you may provide us with information such as your educational background, employment history, or compensation.
We may also collect PI and PII when you create or modify an account online, complete any self-service transaction with us online, or otherwise provide us with PI and PII in any correspondence. This may include any of your questions, comments or suggestions submitted through our Site or if you fill out an online survey.
You have the right, at any time, to opt out of providing us with your personal information by discontinuing your use of our Site.
If you believe any of the personal information that we collect or maintain about you is incorrect, please contact us as described in the Contact Us section.
Digital Personal Data
We collect certain information automatically as you navigate and use our Site. This includes your internet protocol (IP) address, browser type, device type, operating system, pages viewed on our Site or immediately prior to visiting our Site, and dates and times of your Site visits. This information is collected and used mainly to generate aggregate, statistical information, and to facilitate Site operation, system administration and computer forensics investigations. By collecting this information, we are able to improve content and content delivery on the Site as well as your experience with our Services.
Information Collected by Cookies and Related Technologies
We use “cookies” and related technologies to collect certain information when you visit our Site in order to provide a more convenient experience for you. We do not collect your personal information to track your online activities on our Site or any third party website or digital services over time.
What is a cookie? A cookie is a small data file that is placed on your device when you visit a website. Cookies are widely used in order to make websites work or to work more efficiently, as well as to provide reporting information. A cookie may have unique identifiers and reside, among other places, on your device, in emails we send to you, and on the Site.
Cookies set by SUEZ are called “first-party cookies”. Cookies set by parties other than SUEZ are called “third-party cookies.” Third-party cookies enable features or functionality provided by third parties in connection with our Site, for example, advertising, interactive content, and analytics. The parties that set these third-party cookies can recognize your device both when it visits the website in question and also when it visits certain other websites.
We may use other technologies similar to cookies such as web beacons, which are sometimes called "tracking pixels" or "clear gifs". These are tiny graphics files that contain a unique identifier that enable us to recognize when someone has visited our Site or opened an email that we have sent them. In many instances, these technologies are reliant on cookies to function properly, and so declining cookies will impair their functioning.
One third-party service we use is Google Analytics, which is a service provided by Google. Google utilizes the data collected to track and examine the use of our Site and may share this data with other Google services. You can learn more about Google’s privacy practices by visiting http://www.google.com/policies/privacy/partners/.
Use of Information
We use the information we collect to provide, support and personalize our Site and to communicate with you about our Site and Services. The ways we do this include the following:
to provide and improve our Site’s functionality, including processing, storing and delivering your communications; providing customer service and support; responding to your inquiries and requests; ensuring back-up of our systems; and improving the security of our Site;
to evaluate use of the Site for our business purposes and to deliver and improve our Services;
to personalize your experience, which includes tailoring the content and information made available to you and our support services;
to display relevant advertising on our Site and third-party websites, and to evaluate the success of our advertising;
to prevent fraud and perform investigations, including computer forensics;
to perform research and analysis for our business purposes; and
if you decide to participate, to administer surveys and opinion polls.
SUEZ has implemented policy guidelines and reasonable organizational, technical and administrative measures to help safeguard and protect your information from unauthorized access or improper use. Such measures include, but are not limited to, firewalls, intrusion monitoring and Secure Sockets Layers / Transport Security Layer (SSL/TSL) to encrypt and protect certain sensitive transmissions of information. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you believe your interaction with us is no longer secure, please contact us immediately as described in the Contact Us section.
Sharing Your Information
We share information in the following ways:
if we are required by law, such as to comply with a warrant, subpoena or similar legal process;
if we believe in good faith that disclosure is necessary to (i) protect our rights, your safety or the safety of others, (ii) investigate fraud, unlawful activity or a cybersecurity incident, and (iii) respond to lawful requests by governmental authorities (including national security and law enforcement agencies);
if ordered by state utility commissions, or other federal or state agencies with jurisdiction over us, who are legally entitled to such information;
if requested by our parent company, subsidiaries, joint ventures or other companies under common control with us, to the extent permitted by applicable law; and
if you consent to sharing your personal information for a specific purpose, in which case we will notify you and request consent before doing so.
When you provide SUEZ with your email address, we will consider your email as consent for us to communicate with you by email. We will use email periodically to communicate with you about your account, privacy and the Services we provide. You will receive emails from us (or our authorized third-party providers) if you have signed up to receive email notifications of certain news or events, or if you have requested certain information. If you are a customer with an online account, you may opt out of future mailings by changing your communication preferences at any time through your mysuezwater.com account.
Customers cannot opt out of receiving operational emails for non-promotional, utility-related purposes (such as billing, outage, conservation and safety), or privacy-related messages.
Customer Rights, Account Termination and Data Retention
If you are a customer with an online account, you may correct, delete or edit your information or email address online, or deactivate your account by going to mysuezwater.com. When you deactivate your account, you will cease to provide ongoing or future data to us. In order to request permanent closure and deletion of your account, please contact us at SUEZ Customer Service. We will require proof of your identity before responding to any request from you as described in this section.
We will keep your personal information only for as long as necessary to fulfill the purposes for which we are processing your personal information, unless the law permits or requires us to retain your personal information for a longer period. For example, we may need to keep your personal data for quality assurance for our Site or to defend future legal claims. We also will retain aggregated information after your account has been closed. Information you have shared with others will remain visible after you have closed your account or deleted the information from your own profile or account, and we do not control information or content that others have copied out of our Site. You should note that copies of information that you have updated, modified or deleted may continue to reside in our systems for a period of time, and we may maintain copies of this information as part of our business records.
Our Site is intended to provide general information about SUEZ and its Services. We will not knowingly collect personal information from children under 13 years of age, nor will we knowingly allow children under 13 years of age to use certain features of our Site without the consent of a child’s parent or guardian. In the event we learn that we have collected personal information from a child under the age of 13, we will take appropriate steps to delete that information. If you become aware or believe that a child has provided us with personal information, please contact us immediately as provided in the Contact Us section.
International Transfer of Personal Information
**The European Economic Area currently comprises the Member states of the European Union plus Norway, Iceland and Liechtenstein.
You may also contact us at:SUEZ North America Inc. 461 From Road, Suite 400 Paramus, NJ 07652 Attention: Privacy Team