If payment is not received by the date indicated on your bill, you will receive a late payment charge that is 1.5% of the overdue balance.
The message gives instructions to contact a telephone number and use the PIN supplied in the message to make payment on your account. If you need additional assistance, please contact our Customer Service Center at (800) 242-5695 For Idaho customers only: note that the PIN # is not provided. Please contact our Customer Service Center at (800) 242-5695
Please call or email the local Customer Service Center at (800) 242-5695 send us a message through our Contact Us form. We will make any necessary corrections.
SUEZ Cares is our non-profit program that helps customers who need temporary financial assistance with paying their water bill. This program is only available for customers in New Jersey, New York, Toms River, Owego/Nichols, Rhode Island, Delaware, Pennsylvania, and Idaho.
Please call our Customer Service Center at (800) 242-5695 for additional details on the program, and how to apply.