Complaints & Resolutions

At SUEZ we strive each and every day to provide top-notch service to our customers. If you have a complaint regarding our service, please let us know, and we will do our best to rectify the situation.

Verbal Complaint

If our customer service representative has not resolved your inquiry or concern to your satisfaction, you have the right to speak to a senior staff member, who will call you back within 48 hours to discuss your concern.

Regulatory Complaint

SUEZ’s companies are monitored by your local regulatory utility committee. If you are dissatisfied with our resolution of your concern, you have the right to contact them and file a verbal or written complaint.

The committee will then communicate with you directly until your complaint is closed.