Online & Account FAQ
Yes. You will need to link your SUEZ web account to the SUEZ Alexa skill.
We will always send you any email notifications related to Billing & Payments as well as Emergency Notifications. You can also elect to receive notifications related Water Usage & Conservation, Service Interruption & Maintenance and Informational notifications such as water quality reports. If you are opted in to receive SMS/text messages you will receive all of the notifications types. Navigate to your Notifications Preferences on the bottom of the Account Summary page or the My Profile tab to update your preferences.
If you wish to change the address associated with your account, please contact our Customer Service Center at (800) 242-5695.
If you’d like to receive notifications via SMS/text please log into your web account and navigate to your Notifications Preferences on the bottom of the Account Summary page or the My Profile tab where you can opt in to receive SMS/text notifications. You will receive SMS/text notifications related to Billing & Payments, Emergencies, Water Usage & Conservation, Service Interruption & Maintenance and Informational messages.
If you are moving to a new location, you should first schedule a stop of service at your old location. You can do this online at the Stop Service page.
You will also need to schedule the start of new service at your new location. Go to the Add New Service page to start the process.
You may also complete these steps by calling your local Customer Service Center at (800) 242-5695
If you wish to change the name associated with your account, please contact our Customer Service Center at (800) 242-5695
You can add additional water accounts of yours to your online account by selecting “add account” on the Account Summary page.
If you have multiple water accounts associated to your online account you can remove any non-primary account by selecting “remove account” next to the account on the Account Summary tab.
If you wish to make changes to your phone number or add a new number log into your account and navigate to the “My Profile” tab.
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Yes, If you are a customer with an online account and you are signed in you can view your billing history up to a year back by visiting the Statement History section of your Account Summary page.
Go to the sign-in page and click on the “forgot password” link. You will be asked for information to confirm your identity, and then we will send you an email with instructions to reset your password.
Please sign in to your My Account page to view your current balance.
Open the Alexa App and search for the SUEZ skill and add it to your smart device. Next, link your SUEZ web account to Alexa. Open the SUEZ skill and select ENABLE in the top right corner to link your account. You will be directed to the SUEZ site where you will enter your username & password then click Authorize.
With the Alexa and the SUEZ skill you can retrieve your balance due and ask the amount of your last payment. You can ask for a conservation tip such as how can I reduce my water bill. With the SUEZ Alexa Skill you can even request information on how to contact your local SUEZ customer service.
You can manage your notifications preferences by logging into your SUEZ water account. Navigate to your Notifications Preferences on the bottom of the Account Summary page or the My Profile tab. Here you can subscribe to Email and Text Notifications by clicking "Edit Preferences". After making your selections please be sure to click "Save Preferences"
To stop receiving text messages from SUEZ enter STP or Stop in response to the last text message received. OR by logging into your SUEZ water account and updating your Notification Preferences. Navigate to your Notifications Preferences on the bottom of the Account Summary page. Here you can manage your Email and Text Notifications by clicking "Edit Preferences". After making your selections please be sure to click "Save Preferences"