Feb 13, 2019


SUEZ Water New Jersey Hackensack found elevated levels of lead in drinking water in some homes/buildings in Bergen and Hudson counties. Lead can cause serious health problems, especially for pregnant women and young children. In accordance with regulatory requirements and guidance, the homes sampled for compliance monitoring primarily were those served by a lead service line (pipes that carry water from the main in the street to individual homes or businesses), as lead service lines are considered a significant, potential source of lead in the drinking water.  However, lead may be found in interior plumbing such as pipes, solder, and faucets.  Please read the following notice closely to see what you can do to reduce lead in your drinking water and to learn what SUEZ Water New Jersey Hackensack is doing to address this problem.

Call us at 800-422-5987 or visit or for more information. 

Note: The notice does not apply to Franklin Lakes, Allendale or Saddle River. It also does not apply to residents in municipalities that contract with SUEZ to operate their water systems. This includes Jersey City, Bayonne, Hoboken, Rahway, Kearny and Orange.

SUEZ Water New Jersey Hackensack

PWSID# NJ0238001



SUEZ found elevated levels of lead in drinking water in some homes/buildings. Lead can cause serious health problems, especially for pregnant women and young children. Please read this information closely to see what you can do to reduce lead in your drinking water.

In monitoring periods that ended on December 31, 2018 and on June 30, 2019, samples taken from some homes exceeded the federal lead standard of 15 ppb and the 90th percentile was above the standard.

Health Effects of Lead

Lead can cause serious health problems if too much enters your body from drinking water or other sources. It can cause damage to the brain and kidneys, and can interfere with the production of red blood cells that carry oxygen to all parts of your body. The greatest risk of lead exposure is to infants, young children and pregnant women. Scientists have linked the effects of lead on the brain with lowered IQ in children. Adults with kidney problems and high blood pressure can be affected by low levels of lead more than healthy adults. Lead is stored in the bones and can be released later in life. During pregnancy, a child receives lead from a mother’s bones which may affect brain development.

Sources of Lead

Lead is a common metal found in the environment. Drinking water is one possible source of lead exposure. The main sources of lead exposure are lead-based paint and lead-contaminated dust or soil, and some plumbing materials. In addition, lead can be found in certain types of pottery, pewter, brass fixtures, cosmetics, imported spices and other food. Other sources include exposure in the work place and exposure from certain hobbies like shooting ranges.

Lead enters drinking water primarily as a result of the corrosion, or wearing away, of materials containing lead in the water distribution system and household plumbing. These materials include lead-based solder used to join copper pipe, brass and chrome-brass faucets, and in some cases, pipes made of lead that connect houses and buildings to water mains (service lines). 

Brass faucets, fittings and valves, including those advertised as “lead-free”, may contribute lead to drinking water. The law currently allows end-use brass fixtures, such as faucets, with up to 0.25 percent lead to be labeled as “lead-free”. However, prior to January 4, 2014, “lead-free” allowed up to 8 percent lead content of the wetted surfaces of plumbing products including those labeled National Sanitation Foundation (NSF) certified. Consumers should be aware of their current fixtures and take appropriate precautions.

The EPA estimates that up to 20 percent of a person’s potential exposure to lead may come from drinking water. Infants who consume mostly formula mixed with lead-containing water may receive 40 to 60 percent of their exposure to lead from drinking water. 

When water stands in lead pipes or plumbing systems containing lead for several hours or more, the lead may dissolve into your drinking water. This means the first water drawn from the tap in the morning, or later in the afternoon if the water has not been used all day, may contain elevated levels of lead.

Steps You Can Take to Reduce Exposure to Lead in Drinking Water

1. Determine if you have a lead service line or interior lead plumbing or solder. Property owners  

are encouraged to check their portion of the service lines and we are asking you to contact us at 800-422-5987 if a lead service line is identified so we can update our records. If your home/building was constructed prior to 1988, it is also important to determine if interior lead solder or lead pipes are present. You can check yourself, hire a licensed plumber, or check with your landlord.

2. Replace plumbing fixtures and service lines containing lead. If there is a lead service line, replace it in full, from main to home. Contact SUEZ at 800-422-5987 to learn more about replacing the lead service line on your property.

Replace brass faucets, fittings, and valves that do not meet the current definition of “lead free.” The current definition went into effect January 4, 2014; therefore, any “lead free” plumbing materials purchased and/or installed prior to that date should be discarded or replaced. Visit the NSF website at to learn more about lead-containing plumbing fixtures.

3. Run the cold water to flush out lead.  Let the water run from the tap before using it for drinking or cooking any time the water in the faucet has gone unused for more than six hours. The longer the water resides in plumbing the more lead it contains. Flushing the tap means running the cold water faucet for about 15 to 30 seconds. Although toilet flushing or showering flushes water through a portion of the plumbing system, you still need to flush the water in each faucet before using it for drinking or cooking. Flushing tap water is a simple and inexpensive measure you can take to protect your health. It usually uses less than one gallon of water. For those with lead service lines or until you determine if you are served by one, let the water run from the tap longer based on the length of the lead service line and the plumbing configuration in your home. In other words, the larger the home or building and the greater the distance to the water main (in the street), the more water it will take to flush properly.

4. Use cold water for cooking and preparing baby formula. Because lead from lead-containing plumbing materials and pipes can dissolve into hot water more easily than cold water, never drink, cook, or prepare beverages including baby formula using hot water from the tap.  If you have not had your water sampled or if you know or suspect you have a lead service line it is recommended that bottled or filtered water be used for drinking and preparing baby formula. If you need hot water, draw water from the cold tap and then heat it.

5. Do not boil water to remove lead. Boiling water will not reduce lead.

6. Use alternative sources or treatment of water. If there is confirmed or suspected lead-containing materials, such as lead service lines and/or interior lead plumbing or lead solder, in your home or building, you may consider purchasing bottled water or a water filter. Be sure the filter is approved to reduce lead or contact NSF International at 1-800-NSF-8010 or for information on performance standards for water filters. Be sure to maintain and replace a filter device in accordance with the manufacturer’s recommendations. Water softeners and reverse osmosis units will remove lead from water but can also make the water more corrosive to lead solder and plumbing by removing certain minerals; therefore, the installation of these treatment units at the point of entry into homes with lead plumbing should only be done under supervision of a qualified water treatment professional.

7. Remove and clean aerators/screens on plumbing fixtures. Over time, particles and sediment can collect in the aerator screen. Regularly remove and clean aerators screens located at the tip of faucets and remove any particles. 

8. Test your water for lead. Call us at 800-422-5987 to find out how to get your water tested for lead. Testing is essential because you cannot see, taste, or smell lead in drinking water. Customers served by a utility-owned lead gooseneck, lead service line or a line of unknown material will be offered a free drinking water test. If you want a test but are not eligible for our program, there are many certified laboratories that can assist you. The NJDEP maintains a list of certified laboratories, which can be found at:

9. Get your child tested. Contact your local health department or healthcare provider to find out how you can get your child tested for lead if you are concerned about lead exposure. Your family doctor or pediatrician can perform a blood test for lead and provide you with information about the health effects of lead. Wash your children’s hands and toys often as they can come into contact with dirt and dust containing lead. New Jersey law requires that children be screened at both 1 and 2 years of age. Children 3 to 5 years of age should also be screened if they have not been screened before.

What is being done?

In order to address potential lead issues, SUEZ enhanced its corrosion control treatment – considered industry best practice – in 2017. In 2019, the company adjusted the treatment, which essentially coats pipes to reduce lead and copper deposits from leaching into the drinking water. SUEZ continues to test homes throughout its system and to further optimize corrosion control within the system.

Since SUEZ notified the New Jersey Department of Environmental Protection in January 2019 of elevated lead levels, the company has removed more than 2,500 lead service lines utilizing 21 crews working across Hudson and Bergen counties. In 2020, SUEZ is required to continue replacing lead service lines. The portion of the service line that runs from our water mains to a property line is owned by the utility, while the remaining portion that extends from the property line into a home or business belongs to the property owner. Crews will continue to remove the utility-owned portion of lead service lines and coordinate with property owners to replace the property owner’s portion of lead service lines at the property owner’s expense.


Water quality professionals rigorously test the safety of water at the treatment plant.

SUEZ has also increased both monitoring efforts and public education about lead in drinking water.


·         Customers served by a utility-owned lead service line, lead gooseneck or a service line of unknown material may call our customer service representatives for free lead testing of drinking water.

·         If the result is above the standard (15 parts per billion), customers will be provided with a free pitcher filter that removes lead from drinking water. A SUEZ team will also visit the home to help identify potential sources of lead in the residence’s plumbing.

·         To determine the type of line that serves your property, go to or call our customer service department.

·         Our trained customer service representatives are available at 800-422-5987 to answer any questions. Information is also available at

For more information about this facility’s water supply and what is being done to reduce lead levels, please call us at 1-800-422-5987. Please also call this number to obtain a translated copy of the public education materials or to request assistance in the appropriate language.

Por favor llamar 1-800-422-5987 para obtener una copia traducida de los materiales de educacción pública o para solicitar asistencia en español.

For more information on reducing lead exposure around your home/building and the health effects of lead, visit the EPA’s website at, call the National Lead Information Center at 1-800-424-LEAD or the Safe Drinking Water Act hotline at 1-800-426-4791 or contact your health care provider.

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