Services & Appointments FAQ

Our employees wear a uniform with our company name and logo, drive a branded vehicle, and also carry photo identification. If there is ever a question, call our office at 1-800-694-7512  while the person, at your door, waits outside.

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Please contact our Customer Service Center at 1-800-694-7512 and we will be happy to arrange a service call.

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Please ensure that the meter and/or meter pit is easily accessible. This will save time and ensure the safety of our employees.

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There is no cost for a service call during normal business hours. However, there is a fee for after-hours service calls. Please contact our Customer Service Center at 1-800-694-7512 for details.

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At least 24 hours in advance, please call our Customer Service Center at 1-800-694-7512 and we will be happy to assist you with rescheduling. Note that not all of our locations offer specific appointment times for service calls.

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At least 24 hours in advance, please call our Customer Service Center at  1-800-694-7512 and we will be happy to assist you with cancelling your appointment.

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