Your Rights and Responsibilities as a Utility Consumer
Feb 11, 2020
The Pennsylvania Public Utility Commission (PUC) prepared this guide to summarize the regulations regarding Standards and Billing Practices for Residential Service.
As a residential utility customer, you have many important rights and responsibilities to ensure fair dealings between you and your utility company. This guide highlights your rights relating to your utility’s billing, credit, dispute, and shutoff practices.
View the brochure below for full details on your customer rights and responsiblities.