Complaints FAQ

We strive each day to provide top-notch service to our customers. If you have a complaint regarding our service, please let us know and we will do our best to rectify the situation. Please contact our Customer Service Center at or you may send us a message through our Contact Us form.

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We utilize blue paint and flags to identify underground features such as water mains, if there is digging work being done in the area. It may be us doing the work, or it may be another utility, company or contractor that requested the "markout." The paint is water-based, so it is not permanent, and will not harm your grass or plants.

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If your water is cloudy, don’t worry. It’s usually caused by air that enters into the water lines. This can happen when our technicians are repairing leaks or performing maintenance on hydrants in your area. Try filling a glass with water and in a few minutes the air should eventually dissipate and the water should become clear. When air enters the water lines you may also experience spurting from the faucet which is caused by larger pockets of air. Cloudy water can also be the result of a harmless condition resulting from changing water temperatures. As cold water warms in indoor plumbing, dissolved air is released - similar to opening a bottle of seltzer, filling a glass and in a few minutes the air will dissipate from the glass. Find out about work being done in your area by checking out the Outages & Alerts map

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There are a number of things that can affect the taste and odor of your water, ranging from the treatment process to the changing of seasons. If you are concerned that there may be an issue, we encourage you to contact our Customer Service Center at You can also check the Outages & Alerts map regarding the quality of your water.

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Please contact our Customer Service Center at for any question about the quality of your water. You may also send us a message through our Contact Us form.

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