Frequently Asked Questions

You’ve got questions? We’ve got answers. Here you’ll find helpful information on making changes to your water service, understanding your bill, dealing with emergencies and more.

Frequently Asked Questions

Emergency FAQ

Got a leak on your property, or see a lot of water bubbling up on the street? Don’t worry, we’re here to help.

Frequently Asked Questions

Billing FAQ

Have questions about the charges on your bill? Want to find out more about paperless eBills? Find answers here.

Frequently Asked Questions

Payments FAQ

Find out more about all of our convenient options for paying your bill, getting assistance with payment plans and more.

Frequently Asked Questions

Collections FAQ

Did you receive a call from our collections department? Want to find out more about payment options available?

Frequently Asked Questions

Online & Account FAQ

Have a question about one of our account features? Want to change your settings or profile information? We’ll walk you through all the steps.

Frequently Asked Questions

Services & Appointments FAQ

Want to know how to schedule or reschedule a service appointment? Or how to identify one of our employees? Find answers to these and other service-related questions here.

Frequently Asked Questions

Water Meter FAQ

Need help locating your water meter or shut-off valve? Curious about how your meter gets read? Find out here.

Frequently Asked Questions

Water Quality FAQ

Curious the quality of your water? Want to learn more about our advanced wastewater treatment process? Get the scoop here.

Frequently Asked Questions

Conservation FAQ

Learn more about important water conservation concepts such as Evapotranspiration, and start saving more water.

Frequently Asked Questions

Additional Services FAQ

Interested in services for people with disabilities? Or looking for more info on our partner HomeServe? You’ll find these answers here.

Frequently Asked Questions

Complaints FAQ

We strive to provide the best possible customer experience and we value your input. In this section, you’ll find more information on the process of filing a complaint.